Microscope Support

Canonical URL: https://sahilsatralkar.com/apps/microscope/support

Microscope turns your iPhone into a camera for a compatible optical microscope setup.

Contact

For help, email [email protected].

Please include:

Do not email microscope captures or other sensitive content unless it is necessary for your support request.

Requirements

Frequently asked questions

Where are my captures saved?

When you choose Save to Photos, Microscope saves the capture to an album named Microscope in the Photos app. The capture remains under your control in Photos.

Why does Microscope request Camera access?

Camera access is required to show, align, and capture the live microscope view. Camera frames are processed on your iPhone and are not uploaded to us.

Why does Microscope request Photos access?

Photos access is requested when you choose to save a capture. It lets the app create or reuse the Microscope album and save the photo or video.

Why does Microscope request Microphone access?

Microphone access is optional. It is requested only when Record audio with video is enabled in Settings.

How do I change permissions?

Open the iPhone Settings app, choose Apps, choose Microscope, and update Camera, Photos, or Microphone access.

The camera did not start. What should I do?

  1. Confirm that Camera access is enabled for Microscope.
  2. Return to Microscope and choose Try Again.
  3. If the issue continues, close and reopen Microscope.
  4. Restart the iPhone if another app appears to be holding the camera.

How do I restore Microscope Pro?

Open Microscope Settings and use the available purchase restore action. Use the same Apple Account that originally made the purchase.

Deleting and reinstalling the app does not cancel an active subscription or erase a lifetime purchase because Apple maintains those purchase records.

How do I manage or cancel a subscription?

Manage subscriptions in your Apple Account under Settings > [your name] > Subscriptions. Apple provides current instructions at Manage or cancel subscriptions.

How do I request a refund?

Purchases are billed and managed by Apple. Refund eligibility and requests are handled at reportaproblem.apple.com.

How do I delete my data?

Delete captures in Photos. Deleting Microscope removes its local preferences and temporary app data. Microscope has no user account or developer-operated cloud media library.